Refund Policy
At Windsor Wardrobe, customer satisfaction is our top priority. If you're not completely happy with your purchase, we're here to help with hassle-free returns and refunds.
1. Returns Eligibility
To be eligible for a return, your item must:
- Be unused, unworn, and in its original condition.
- Have all original tags and packaging intact.
- Be returned within 30 days of delivery.
Items such as undergarments, swimwear, and sale items are non-returnable for hygiene and promotional reasons.
2. How to Request a Return
- Contact our customer service team at [Insert Email] with your order number and reason for return.
- Wait for approval and further instructions.
- Ship your item back to the address provided.
Note: Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.
3. Refund Process
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, refunds will be processed to your original payment method within 5-10 business days.
Shipping fees are non-refundable unless the item is defective or incorrect.
4. Exchanges
We only replace items if they are defective or damaged. If you need an exchange, please contact us at [Insert Email].
5. Late or Missing Refunds
If you haven’t received your refund within the estimated time, please:
- Check your bank account again.
- Contact your credit card company—it may take time before your refund is officially posted.
- Contact us if you've done all of this and still haven't received your refund.
6. Contact Us
If you have any questions about our refund policy, feel free to reach out:
📧 Email: info@windsorwardrobe.com